Meshli Support

Trouble signing in: Double-check that you're using the email address and password you registered with. If you've forgotten your password, use the "Forgot password" link on the sign-in screen to reset it by email.

Creating an account: You can create a Meshli account directly in the app with your name, email address, and a password. You'll be asked to verify your email address after signing up.

Logging out: You can sign out of Meshli at any time from your Profile screen.

Updating profile information: Open your Profile and choose Edit to update your name, username, bio, or profile photo. You can also change your password from the Profile screen.

A connection represents a relationship between you and another Meshli user. When you connect with someone, you choose a connection type — Friend, Colleague, Family, or Acquaintance — to describe how you know them.

Managing connections: You can send connection requests, accept or decline incoming requests, and remove existing connections. If someone is behaving inappropriately, you can block them so they can no longer interact with you.

The network graph: Once you have connections, Meshli visualizes them as an interactive graph instead of a flat contact list, and helps you discover mutual connections and the people who link you to someone else in your network.

Meshli's free plan currently supports up to 200 connections. Meshli Premium removes that limit and unlocks additional network functionality, offered as monthly or yearly subscriptions.

Premium is purchased entirely through Apple's App Store using In-App Purchase. Pricing is set and displayed by Apple and may differ by region — Meshli does not process your payment details directly.

Subscription management: You manage, change, or cancel your subscription through your Apple ID subscription settings, not inside Meshli.

Restoring purchases: If you've reinstalled Meshli or switched devices, use the Restore Purchases option on the Premium screen to reapply an active subscription tied to your Apple ID.

All Meshli Premium subscriptions are billed by Apple through your Apple ID, not by Meshli directly. Meshli never receives your full card number or other complete payment credentials.

To cancel a subscription or review your billing history, open your device's Settings app, tap your name, then Subscriptions, and select Meshli.

You can permanently delete your Meshli account and its data directly from the app. For full details on how deletion works and what it does (and does not) affect, see our dedicated Account Deletion page.

Can't find what you're looking for, or need help with something specific to your account? Reach out and we'll get back to you.

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